• MTA, union deal will create hundreds of new ‘customer service ambassadors'

    3 days ago - By New York Post

    The MTA and the city's transit union inked a deal Wednesday that will create hundreds of “customer service ambassador” posts throughout Big Apple subway stations. The 355 workers will roam station mezzanines and platforms so they can be more available to riders who have questions or issues about routes, service, or Metrocard machines, according to...
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